Terms and Conditions

Welcome to Luxevoile. By accessing and using our website, you agree to the following Terms and Conditions. These terms govern your use of Luxevoile.com and apply to all purchases made through our platform. Please read them carefully before proceeding with any transaction.

1. General Terms

Luxevoile is a luxury e-commerce brand specializing in high-end perfumes, including our exclusive brands Khimaar and Velmoir.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website constitutes acceptance of the revised terms.
By placing an order, you confirm that you are at least 18 years old or have the legal consent of a guardian.
Your use of Luxevoile.com must comply with all applicable Dubai e-commerce regulations and UAE consumer protection laws.

2. Product Availability & Pricing

We strive to maintain accurate stock levels, but product availability is not guaranteed. If an item is out of stock after you place an order, we will notify you and offer an alternative or a refund.
Pricing Accuracy: In the event of a pricing error, we reserve the right to cancel the order and refund any payments made.
Price Changes: Luxevoile reserves the right to modify product prices at any time. The price displayed at checkout is the final price.

3. Product Descriptions & Images

We make every effort to accurately display product descriptions and images. However, slight variations may occur due to lighting, screen resolution, or product batch differences.
Product descriptions, specifications, and details are provided to the best of our knowledge. Any discrepancies are unintentional and do not constitute misrepresentation.

4. Payments & Taxes

Accepted Payment Methods: We accept secure online payments via credit/debit cards, Apple Pay, Google Pay, and other authorized payment gateways.
VAT & Duties: All prices displayed include VAT where applicable, in compliance with UAE tax laws.
International Orders: Any customs duties, import taxes, or additional fees are the sole responsibility of the customer.

5. Order Processing & Cancellations

Orders are processed within 24-48 hours of payment confirmation.
Order modifications or cancellations must be requested within 12 hours of placing the order. After this period, cancellations are not guaranteed.
Luxevoile reserves the right to cancel any order at our discretion, including but not limited to suspected fraudulent transactions or pricing errors.

6. Shipping & Delivery

We offer domestic and international shipping. For detailed shipping timelines and costs, please refer to our Shipping Policy.
Luxevoile is not responsible for delays caused by couriers, customs clearance, or unforeseen circumstances beyond our control.

7. Returns, Refunds & Exchanges

Our Returns & Refunds Policy outlines the conditions under which items may be returned, exchanged, or refunded.
Due to the nature of luxury perfumes, only unopened and unused products in their original packaging are eligible for returns.
Luxevoile reserves the right to refuse refunds if the product has been tampered with or used.

8. Intellectual Property Rights

All content on Luxevoile.com, including but not limited to logos, product descriptions, images, text, and branding, is the exclusive property of Luxevoile, Khimaar, and Velmoir.
Users may not copy, modify, reproduce, or distribute any content without prior written consent from Luxevoile.

9. Privacy & Data Protection

Luxevoile is committed to protecting customer data in compliance with UAE data protection laws.
We do not sell, trade, or share personal information with third parties for marketing purposes.
For more details, please refer to our Privacy Policy.

10. Limitation of Liability

Luxevoile shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
While we strive for accuracy, we do not guarantee that our website will be error-free, uninterrupted, or free of malware.
Luxevoile is not responsible for any allergic reactions or sensitivities to our perfumes. Customers are encouraged to review ingredient details before purchase.

11. Promotions & Discounts

Any discounts, offers, or promotions are subject to change or withdrawal without notice.
Promotions cannot be combined unless explicitly stated.

12. Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of Dubai, United Arab Emirates.
In the event of a dispute, both parties agree to seek resolution through negotiation or mediation. If unresolved, the matter shall be referred to the Dubai Courts.