Refund and Returns – Luxevoile

At Luxevoile, we are committed to delivering exquisite luxury perfumes through our exclusive brands, Khimaar and Velmoir. Due to the nature of our products, we maintain a strict Refund & Returns Policy to ensure the highest standards of quality and authenticity.

By purchasing from Luxevoile, you acknowledge and agree to the following terms.

1. Returns Policy

To maintain the integrity of our luxury perfumes, we do not accept returns, except in the following cases:

Defective or Damaged Products: If the item is received in a damaged, leaking, or defective condition, you must notify us within 48 hours of delivery.
Incorrect Product Received: If you receive the wrong product, you must report it within 72 hours of receiving your order.
Eligibility for Returns:
- The product must remain unopened, unused, and in its original condition.
- The original packaging, seal, and all included accessories must be intact.
- Returns will not be accepted for products that show signs of use, tampering, or damage caused after delivery.

How to Initiate a Return

To request a return, email us at connect@Luxevoile.com or contact us on WhatsApp: +971 50 282 4400 with:

A clear description of the issue.
Photographic or video evidence of the damaged or incorrect product.
Your order number and purchase details.

Upon review and approval, we will provide you with return instructions and a designated return address.

2. Refund Policy

Refunds are only issued in the following cases:

A product is defective or damaged upon arrival.
An incorrect item was sent and the correct replacement is unavailable.

Refund Process

Once your return request is approved, our team will inspect the product.
If deemed eligible, the refund will be processed within 7-10 business days to the original payment method.
Refunds will only cover the product cost; shipping fees are non-refundable unless the issue is due to Luxevoile’s error.

Note: Refunds will not be provided for:

Change of mind or personal preference.
Products damaged due to improper storage or handling after delivery.

3. Exchange Policy

Check our Exchange and Returns Policy.

4. International Orders

Returns, refunds, and exchanges are not available for international orders, except in cases of damaged or incorrect products.
Any customs duties or taxes paid for international orders are non-refundable.