Cancellation Policy

At Luxevoile, we understand that sometimes you may need to cancel your order. Please review our cancellation policy below:

1. Customer Right to Cancel

We allow order cancellations under the following conditions:

✔ Before Order Processing: You may cancel your order at any time before it has been processed for fulfillment.
✔ After Processing: Once your order has been processed and dispatched, cancellation is no longer possible. However, you may be eligible for a return or exchange as per our Returns & Refunds Policy and Exchange & Returns Policy.

How to Request a Cancellation:

To request an order cancellation, please contact us immediately via:

📧 Email: connect@Luxevoile.com
📱 WhatsApp: +971 50 282 4400

Our support team will confirm the cancellation status and process any eligible refunds accordingly.

2. Luxevoile’s Right to Cancel

Luxevoile reserves the right to cancel an order under the following circumstances:

Product Unavailability – If an item is out of stock.
Pricing or Listing Errors – In case of incorrect pricing or product description errors.
Payment Issues – Failed or delayed payments.
Suspected Fraud – Orders flagged for potential fraudulent activity.
Regulatory Compliance – If the order violates UAE laws or import/export restrictions.
Technical Errors – System issues preventing order fulfillment.

If Luxevoile cancels your order, we will notify you via email, and any payments made will be fully refunded to your original payment method within 5-7 business days.

3. Refund Processing for Cancellations

✔ If you cancel before processing: Full refund will be issued within 3-5 business days.
✔ If Luxevoile cancels your order: Full refund will be issued within 5-7 business days.
✔ If the order has already shipped: Refunds will follow our Returns & Refunds Policy.