Orders & Returns

How can I receive a refund if I paid by credit card?

If you have made a payment via credit or debit card, the refunded amount will be credited back to your card. Please note that depending on your bank’s processing time, it may take up to 30 days for the refund to reflect in your statement.

Can I return my item after 7 days?

Our standard return policy allows returns within 7 days of receiving the product. If you were unable to return the item within this period, please contact our customer service team at +971 55 282 4400 or through our Returns Page. Returns beyond the specified period are considered on a case-by-case basis, in line with consumer protection laws.

How long does it take for the courier to collect returned items?

Our courier partner will typically contact you within 3-5 business days from the day you request a return. However, in some cases, collection may take up to two weeks.

Can I schedule a time with the courier to return an item?

Currently, you cannot directly schedule a time with the courier. However, once the courier representative contacts you, you may communicate your preferred time for collection.

Can I return my purchase if I change my mind?

If you wish to cancel your order before it has been shipped, please contact us immediately. If you have already received the item, you may return it within 7 days, provided that:

  • The item is unopened, unused, and in its original packaging.
  • Clearance or non-returnable items are excluded.

When are returns not accepted?

Returns will not be accepted in the following cases:

  • The return request is made after the 7-day return window.
  • The product has been opened, used, or damaged.
  • Any original packaging, price tags, labels, or accessories are missing.

What if I receive the wrong item?

If you receive an incorrect item, please return it in its original condition and packaging. Once we verify the return, we will process a replacement or a full refund.

What should I do if I receive a damaged or defective item?

If you receive a defective or damaged product, return it in its original packaging. Once inspected and confirmed as defective, we will process your refund, including any applicable shipping fees.

How will I receive my refund if I paid via Cash on Delivery (COD)?

For COD orders, the refund will be transferred to the bank account you provide at the time of processing the return. For further assistance, contact +971 55 282 4400 oe email us at Connect@Luxevoile.com

What does ‘retail packaging, never opened’ mean?

This means the product is brand new, unused, and still in its sealed, unopened, original packaging.

Can I return an item through my own courier or drop it off personally?

Currently, all returns must be processed through our designated courier partners.

Shipping & Delivery

How long does delivery take?

  • Standard Shipping: 5-7 business days.
  • Express Shipping: 2-3 business days.
  • International Shipping: 7-14 business days (depending on location).

Do you offer free shipping?

Yes, we offer free shipping on orders above AED 288. A flat shipping fee applies to orders below this threshold.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email to monitor your delivery status.

What should I do if my order is delayed?

If your order is delayed beyond the estimated timeframe, please contact our customer support team for assistance.

Perfume & Product Information

Are your perfumes long-lasting?

Yes, our perfumes are formulated with high-quality ingredients and a high concentration of perfume oils to ensure long-lasting wear.

What is the difference between the ‘Signature Collection’ and the ‘Inspired Collection’?

  • Signature Collection: Our exclusive, original fragrances crafted with premium ingredients and unique compositions.
  • Inspired Collection: High-quality fragrances inspired by timeless and beloved scents, offering exceptional quality at an accessible price.

Do you test your perfumes on animals?

No, all our products are cruelty-free and not tested on animals.

How should I store my perfumes?

To maintain the integrity of your perfume, store it in a cool, dry place, away from direct sunlight and heat.

Do your perfumes contain alcohol?

Yes, our perfumes contain high-quality ethanol to enhance longevity and scent projection.

Payments & Discounts

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, and Cash on Delivery (COD).

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and receive a 15% discount on your first purchase. We also offer exclusive promotions throughout the year.

How do I use my discount code?

Enter your discount code at checkout in the designated field. The discount will be applied before finalizing your purchase.

Contact Us

For further inquiries, please reach out to us at connect@luxevoile.com or call +971 55 282 4400. We are always here to assist you.