Shipping Policy – Luxevoile

At Luxevoile, we take pride in delivering our exclusive luxury perfumes Brands—Khimaar and Velmoir—with the highest standards of care and efficiency. Our shipping policy ensures a seamless and transparent experience for our customers.

1. Shipping Coverage

We currently deliver across the United Arab Emirates (UAE).
International shipping availability and rates vary based on destination.

2. Order Processing & Dispatch

Processing Time: Orders are processed within 24-48 hours of successful payment confirmation.
Dispatch Days: Orders are dispatched Monday to Saturday, excluding UAE public holidays.
Personalized or Custom Orders: If your order requires personalization, additional processing time may apply.

3. Delivery Timelines

Estimated delivery times are as follows:

UAE Orders: 1-3 business days from dispatch.
International Orders: 5-10 business days, depending on the destination and customs clearance.

Note:

Delivery times are estimates and may be affected by unforeseen delays such as customs processing, weather conditions, or courier service disruptions.
Luxevoile is not responsible for delays beyond our control.

4. Shipping Fees

UAE Standard Shipping: calculated at checkout based on your order size and location.
International Shipping: Calculated at checkout based on destination and order weight. Additional customs duties or import taxes may apply, which are the customer’s responsibility.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can track your order through the courier’s tracking system for real-time updates.
If you do not receive tracking details within the estimated processing time, please contact us at connect@Luxevoile.com.

6. Delivery Policy

Deliveries are made Monday to Saturday, excluding UAE public holidays.
Please ensure that your shipping address and contact details are accurate at checkout.
If no one is available at the time of delivery, the courier may:
- Attempt redelivery on the next available day.
- Contact you for alternative delivery arrangements.
- Leave the package at a secure location if permitted.

7. Lost, Damaged, or Missing Items

If your order is lost, damaged, or incomplete upon arrival:

Report the issue within 48 hours of delivery by emailing connect@Luxevoile.com or contacting us on WhatsApp: +971 50 282 4400.
Provide clear photos or video evidence of the damaged item(s) and packaging.
If the claim is validated, we will either:
- Reship the order at no extra cost (if applicable).
- Offer a refund or store credit if a replacement is unavailable.

8. International Shipping & Customs

International orders may be subject to customs duties, import taxes, or clearance fees, which vary by country.
These charges are not included in the purchase price and are the responsibility of the customer.
Customs clearance procedures may cause additional delays beyond our estimated delivery time.

9. Order Modifications & Cancellations

Orders can be modified or canceled within 12 hours of placement.
Once an order is processed for dispatch, modifications or cancellations cannot be accommodated.